Who We Are
JR Services is a professional business process outsourcing (BPO) company specializing in logistics, transportation support, and administrative operations. We partner with U.S.-based companies to deliver reliable, high-quality back-office solutions.
About the Role
We are seeking a Logistics Brokerage Administrator to help manage the daily flow of freight brokerage operations. This role supports accurate and timely documentation, carrier and customer setup, invoicing, and load coordination. You’ll serve as a key contact across both customers and carriers, ensuring shipments run smoothly and billing is completed without delays.
Key Responsibilities
Brokerage Operations
- Prepare and manage shipment documentation and rate confirmations
- Ensure all documentation is accurate, compliant, and properly stored
Billing & Invoicing
- Generate invoices upon load completion
- Track payments and address any billing discrepancies
- Ensure timely closeout of all shipments
Data Entry & Record Keeping
- Enter load information into the Transportation Management System (TMS)
- Maintain clean, accurate documentation and perform periodic audits
Carrier & Customer Setup
- Set up new carriers and customers, collecting all required documents
- Manage credit checks and ensure accurate profile updates
Scheduling & Communication
- Quote shipment rates and schedule pickups and deliveries
- Maintain communication with carriers, drivers, and customers to ensure timely execution
Issue Resolution
- Resolve documentation or scheduling issues quickly
- Log issues and take steps to reduce recurring problems
Reporting & Sales Support
- Help with internal reporting and metrics tracking
- Assist with new customer onboarding and sales cycle activities as needed
Qualifications
- High school diploma required; logistics/business certifications are a plus
- 2+ years of experience in transportation, logistics, or brokerage preferred
- Proficiency in Microsoft Office
- Familiarity with TMS/load board systems (e.g., DAT, Truckstop) is an advantage
- Strong attention to detail and ability to thrive in a fast-paced environment
- Clear communication and strong problem-solving skills
What We Offer
- Opportunity to join an expanding transportation company and make an impact
- Exposure to high-volume logistics operations and brokerage processes
- Collaborative environment where you can grow your skills across operations & client support
Join Us at JR Services
We know that great talent comes in many forms. Even if you don’t meet every listed qualification, we encourage you to apply if you believe your skills and experience could make a positive impact in this role.
JoyRide Services is proud to be an equal opportunity employer. We value diversity, collaboration, and growth, and we’re committed to creating a workplace where everyone feels respected, supported, and empowered to succeed.