JR Services
open positions

Experience: 1 year
Key Responsibilities:

Managed driver onboarding and orientation in accordance with company policies and FMCSA regulations.
Reviewed and maintained driver qualification files, ensuring compliance with DOT and company requirements.
Conducted safety meetings and provided coaching on company policies and safe driving practices.
Investigated safety incidents and prepared reports with corrective action plans.
Maintained communication with drivers regarding compliance, documentation, and company procedures.
Updated employee records and ensured accurate HR documentation.
Collaborated with dispatch and operations teams to improve driver performance and regulatory compliance.
Used transportation management systems and Microsoft Office for reporting and record keeping

Skills:

Knowledge of FMCSA and DOT regulations
Driver Qualification (DQ) File Management
Safety Compliance
Driver Onboarding & Orientation
HR Administration
Incident Investigation
Documentation & Record Management
Strong Communication Skills
English Language – Professional Working Proficiency
Microsoft Office (Excel, Word, Outlook)

We are looking for a proactive, technically skilled, and organized IT Tech Support Specialist to support our IT Manager in the daily management of the company's IT infrastructure and systems.

This position combines hands-on IT support with administrative platform management. The ideal candidate enjoys troubleshooting technical issues, supporting end users, and ensuring that internal systems operate efficiently.

Key Responsibilities

• Provide first-line IT support to employees (hardware, software, operating systems, email, user accounts, printers, networking, etc.).
• Install, configure, maintain, and troubleshoot computers, laptops, mobile devices, and office equipment.
• Diagnose and resolve technical issues quickly and efficiently.
• Support employee onboarding and offboarding by preparing devices, accounts, and system access.
• Manage user permissions and maintain IT documentation.
• Perform administrative maintenance of the company's internal platform, including user management, content updates, access permissions, and routine administration.
• Monitor system performance and escalate complex technical issues when necessary.
• Coordinate with external IT vendors and software providers.
• Assist with implementing new technologies, software, and IT improvements.
• Ensure compliance with company IT policies and security standards.

Requirements

• Minimum 2 years of hands-on experience in an IT Support, Help Desk, IT Administrator, or similar technical support role.
• Practical experience with diagnosing and resolving hardware, software, and network-related issues independently.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with user account administration and access management.
• Excellent troubleshooting and analytical skills.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and work independently.
• Good command of English, both written and spoken.

Preferred Qualifications

• Experience administering internal platforms, CRM systems, LMS platforms, or similar business applications.
• Familiarity with Active Directory, Azure AD, or Google Workspace.
• Basic understanding of cybersecurity best practices.
• Experience with scripting (PowerShell or similar) is considered an advantage.

What We Offer

• Competitive salary based on experience and qualifications.
• Long-term career growth opportunities.
• Continuous learning and professional development.
• A collaborative and supportive work environment.
• Exposure to a wide range of IT technologies and projects.

If you're a hands-on IT professional who enjoys solving technical challenges and providing excellent user support, we'd love to hear from you.

Apply today and join our growing team!

Who We Are

JR Services is a professional business process outsourcing (BPO) company specializing in logistics, transportation support, and administrative operations. We partner with U.S.-based companies to deliver reliable, high-quality back-office solutions.

About the Role

As a Customer Service Representative, you’ll be responsible for handling customer inquiries, managing high call volumes, and ensuring that every interaction reflects professionalism and care. You’ll build lasting relationships with clients by providing accurate information, resolving issues efficiently, and helping maintain JR Services’ commitment to quality service and customer satisfaction.

Key Responsibilities

• Manage large volumes of incoming phone calls.
• Generate and qualify sales leads.
• Identify and assess customers’ needs to ensure satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Provide accurate, valid, and complete information using appropriate systems and tools.
• Meet personal and team targets for customer service and call handling.
• Handle customer complaints and provide appropriate solutions within established timeframes, following up to ensure resolution.
• Maintain detailed records of customer interactions, accounts, and documents.
• Follow established communication procedures, guidelines, and company policies.

Qualifications

• Proven experience in customer support or as a Customer Service Agent.
• Strong phone-handling skills and active listening abilities.
• Customer-oriented mindset with adaptability to various personalities and communication styles.
• Excellent communication and presentation skills.
• Strong multitasking, prioritization, and time-management abilities.

What We Offer

• Competitive salary.
• Opportunities for promotion and professional growth.
• Supportive and collaborative remote work environment.

Join Us at JR Services

We know that great talent comes in many forms. Even if you don’t meet every listed qualification, we encourage you to apply if you believe your skills and experience could make a positive impact in this role.

JoyRide Services is proud to be an equal opportunity employer. We value diversity, collaboration, and growth, and we’re committed to creating a workplace where everyone feels respected, supported, and empowered to succeed.

Who We Are

JR Services is a professional business process outsourcing (BPO) company specializing in logistics, transportation support, and administrative operations. We partner with U.S.-based companies to deliver reliable, high-quality back-office solutions.

About the Role

As a Truck Dispatcher, you’ll be responsible for scheduling and coordinating drivers, work crews, and vehicles to ensure efficient transport operations. You’ll communicate directly with drivers, supervisors, and clients to manage schedules, resolve issues, and maintain accurate documentation that supports smooth and timely logistics performance.

Key Responsibilities

• Schedule and dispatch drivers, work crews, vehicles, or equipment to appropriate locations based on predetermined schedules, customer requests, or urgent needs.
• Relay information such as work orders, messages, and updates between field teams, supervisors, and clients.
• Communicate with supervisors or customers to resolve problems, service requests, or equipment issues.
• Prepare daily schedules, shift reports, and updates on work progress.
• Manage and organize work requests, completed tasks, customer communications, and cost records.
• Maintain accurate logs of services performed, expenses, and operational data.
• Apply industry knowledge and sound judgment to support daily operations and decision-making.

Qualifications

• Previous dispatching or closely related experience in the transportation industry (preferred).
• Willingness to learn company-specific computer programs.
• Proficient in English (oral and written).
• Strong organizational and multitasking abilities.
• Excellent communication and active listening skills.

What We Offer

• Competitive salary.
• Opportunity for promotion and career development.
• 4 weeks of paid vacation.
• Work from home option across Bosnia and Herzegovina
• Training & education
• A stable and comfortable environment

Join Us at JR Services

We know that great talent comes in many forms. Even if you don’t meet every listed qualification, we encourage you to apply if you believe your skills and experience could make a positive impact in this role.

JoyRide Services is proud to be an equal opportunity employer. We value diversity, collaboration, and growth, and we’re committed to creating a workplace where everyone feels respected, supported, and empowered to succeed.

Who We Are

JR Services is a professional business process outsourcing (BPO) company specializing in logistics, transportation support, and administrative operations. We partner with U.S.-based companies to deliver reliable, high-quality back-office solutions.

About the Role

As a Billing & Payroll Clerk, you’ll play an essential role in maintaining accurate payroll and billing records while supporting the daily operations of the company. You’ll handle data entry, reporting, and communication between management and staff to ensure smooth, compliant, and timely financial processing.

Key Responsibilities

• Collect, calculate, and enter data to maintain payroll information accurately.
• Provide payroll-related information to management, employees, and other stakeholders as requested.
• Manage daily office operations such as filing systems, reporting, and requisition of supplies.
• Perform billing operations and ensure all processes follow company policies and established procedures.
• Maintain confidentiality of employee and company payroll information.
• Assist with additional administrative or financial tasks as needed to support daily operations.

Qualifications

• Experience and proficiency in Microsoft Office (particularly Excel).
• Strong written and verbal communication skills, with the ability to work effectively with management and employees.
• Ability to work independently and perform well under pressure.
• Excellent organizational and multitasking skills with strong attention to detail.
• Experience in billing and payroll functions.
• Ability to follow instructions accurately while being proactive in solving problems and improving processes.

What We Offer

• Competitive salary.
• Opportunity for promotion and career development.
• Supportive and collaborative work environment.

Join Us at JR Services

We know that great talent comes in many forms. Even if you don’t meet every listed qualification, we encourage you to apply if you believe your skills and experience could make a positive impact in this role.

JoyRide Services is proud to be an equal opportunity employer. We value diversity, collaboration, and growth, and we’re committed to creating a workplace where everyone feels respected, supported, and empowered to succeed.

Who We Are

JR Services is a professional business process outsourcing (BPO) company specializing in logistics, transportation support, and administrative operations. We partner with U.S.-based companies to deliver reliable, high-quality back-office solutions.

About the Role

As a Fleet Maintenance Officer, you’ll coordinate and oversee maintenance and repair activities for the company’s fleet of trucks. Your role ensures minimal downtime, cost efficiency, and compliance with safety standards. You’ll also maintain detailed maintenance records and collaborate with various departments to support efficient fleet operations.

Key Responsibilities

• Coordinate and schedule regular maintenance and repairs for the company’s fleet of trucks, ensuring minimal downtime and optimal performance.
• Maintain detailed records of all maintenance, repairs, and inspections performed, including dates, parts used, and costs.
• Work closely with external repair shops and parts suppliers to order necessary components and schedule timely repairs.
• Track warranty and service contract information for all vehicles to ensure work is performed under valid agreements.
• Monitor and analyze fleet maintenance data to identify trends, potential issues, and opportunities for cost and efficiency improvements.
• Assist in developing and implementing preventative maintenance programs to extend vehicle life and reliability.
• Provide regular updates to management on the fleet’s maintenance status and schedules.
• Ensure all maintenance and repair work complies with company safety standards and regulations.
• Support the development and management of the fleet maintenance budget, tracking expenses and recommending cost-saving measures.
• Collaborate with operations and dispatch teams to coordinate maintenance activities and communication.

Qualifications

• Previous experience in dispatching, fleet maintenance, truck repair, or a related transportation role.
• Willingness to learn company-specific computer programs.
• Proficient in English (oral and written).
• Strong organizational and multitasking abilities.
• Active listening and effective communication skills.
• Knowledge of industry safety standards and regulations related to truck maintenance and repair.

What We Offer

• Competitive salary.
• Opportunity for promotion and career development.
• 4 weeks of paid vacation.

Join Us at JR Services

We know that great talent comes in many forms. Even if you don’t meet every listed qualification, we encourage you to apply if you believe your skills and experience could make a positive impact in this role.

JoyRide Services is proud to be an equal opportunity employer. We value diversity, collaboration, and growth, and we’re committed to creating a workplace where everyone feels respected, supported, and empowered to succeed.