JR Services
open positions

About the Role

JoyRide Logistics LLC is seeking an experienced Head of Billing, Payroll & Bookkeeping to lead and oversee the company’s billing, payroll, bookkeeping, and financial reconciliation processes.

This is a hands-on leadership role responsible for ensuring that our weekly financial cycle is accurate, complete, and on time, followed by comprehensive monthly reconciliations.

The position works closely with Operations, HR, Recruitment, Maintenance, Safety, management, and our affiliated maintenance company, JoyRide Fleet Center Inc.

Key Responsibilities

• Lead and supervise the Billing & Payroll department.
• Manage the complete weekly billing process, ensuring all completed work is accurately invoiced and reconciled against operational activity.
• Oversee weekly payroll, including pay rates, mileage/hourly pay, bonuses, reimbursements, deductions, PTO/PST, and other compensation.
• Review payroll against operational, HR, and timekeeping records before final processing.
• Oversee day-to-day bookkeeping and ensure income and expenses are properly recorded and categorized.
• Monitor Accounts Receivable and Accounts Payable.
• Review bank, credit card, vendor, and other financial transactions.
• Identify missing revenue, incorrect charges, duplicate transactions, payroll discrepancies, and other financial inconsistencies.
• Maintain accurate supporting documentation and internal controls.
• Perform and oversee weekly financial reconciliations across billing, payroll, banking, expenses, and accounting records.
• Complete monthly reconciliations and closing activities, including bank accounts, credit cards, AR/AP, payroll, revenue, major expense accounts, and intercompany transactions.
• Review Profit & Loss and other financial reports for accuracy.
• Coordinate with Operations, HR, Maintenance, management, external accountants, and other partners as needed.
• Develop and improve department procedures, controls, reporting, and workflows.
• Ensure all weekly and monthly deadlines are consistently met.

Qualifications

• Strong experience in billing, payroll, bookkeeping, or accounting.
• Previous experience managing or supervising a finance, billing, payroll, or accounting team.
• Strong understanding of bookkeeping, reconciliations, AR/AP, and financial reporting.
• Experience with QuickBooks Online preferred.
• Advanced Excel and/or Google Sheets skills.
• Transportation, trucking, or logistics experience is a strong advantage.
• Strong analytical skills and exceptional attention to detail.
• Ability to manage multiple deadlines in a high-volume environment.
• Strong ownership, organization, and problem-solving skills.

About the Role

JoyRide Logistics LLC is looking for an experienced and analytical Controlling Manager to oversee financial and operational controls, reporting, KPIs, reconciliations, and performance monitoring across the organization.

This is a hands-on management role requiring a strong understanding of both the financial and operational side of a transportation/logistics company. The Controlling Manager will work closely with Operations, Safety, HR, Recruitment, Maintenance, Billing & Payroll, as well as our affiliated company, JoyRide Fleet Center Inc.

Key Responsibilities

• Oversee and improve internal controls and controlling procedures.
• Monitor weekly and monthly financial and operational performance.
• Develop KPIs, dashboards, management reports, and performance reviews.
• Analyze expenses, revenue, payroll, maintenance, and operational costs.
• Investigate variances, unusual expenses, discrepancies, and inefficiencies.
• Monitor fleet utilization, driver productivity, mileage, revenue, and maintenance costs.
• Review billing, payroll, and revenue reconciliation.
• Perform regular reconciliations between operational, accounting, payroll, and maintenance records.
• Ensure transactions and expenses are properly documented and categorized.
• Support budgeting, forecasting, cash-flow planning, and cost-control initiatives.
• Prepare clear weekly and monthly reports for management.
• Develop SOPs and internal control procedures.
• Identify opportunities to improve efficiency, accountability, and profitability.

Areas of Oversight

• Operations & Dispatch
• Billing & Payroll
• Maintenance & Fleet
• Safety
• Human Resources
• Recruitment & Retention
• Vendor Expenses and Payments
• Revenue and Customer Billing
• Accounting and Financial Reporting
• JoyRide Fleet Center Inc.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field.
• Experience in controlling, financial analysis, accounting, audit, FP&A, or a similar role.
• Strong knowledge of financial statements, reconciliations, budgeting, and variance analysis.
• Experience in transportation, logistics, fleet, or trucking is strongly preferred.
• Advanced Excel and/or Google Sheets skills.
• QuickBooks or similar accounting software experience preferred.
• Strong analytical, organizational, and problem-solving skills.
• High attention to detail and ability to work with large amounts of data.
• Strong communication skills and ability to work with department managers and senior management.
• High level of ownership, accountability, and confidentiality.

We are looking for a highly organized, analytical, and proactive Transportation Planner / Network Planner to join our growing operations team.

In this role, you will be responsible for planning and optimizing transportation operations across multiple terminals, ensuring efficient driver and equipment utilization, strong service performance, and profitable network operations.

You will work closely with Dispatch, Driver Management, Maintenance, Recruiting, Training, Safety & Compliance, and Operations teams to ensure that daily and long-term transportation plans are executed efficiently.

Key Responsibilities

Route & Network Planning

• Design and implement efficient daily and weekly transportation plans across multiple terminals.
• Build and optimize routes using internal TMS and operational systems, customer TMS, and tracking systems, with the goal of minimizing empty miles and maximizing revenue per truck.
• Continuously monitor load flow, lane balance, driver Hours of Service (HOS), and overall network efficiency.
• Maintain visibility of trailer pool balances across terminals and customer locations.
• Analyze historical route data and seasonal trends to forecast volume fluctuations and proactively allocate drivers and equipment.
• Work with Operations Management to identify high-performing lanes and optimize underperforming routes.

Driver & Equipment Scheduling

• Match driver availability, qualifications, and home-terminal preferences with load assignments while ensuring fair workload distribution and compliance with required rest periods.
• Manage and update driver vacation schedules, resets, and planned downtime within the TMS.
• Review and approve or decline driver time-off requests.
• Plan trailer repositioning and equipment swaps.
• Work closely with Dispatch to anticipate coverage requirements and ensure appropriate staffing for upcoming shifts and weekends.

Operational Coordination

• Act as a central communication point between Dispatch, Driver Management, Maintenance, and other operational teams.
• Provide clear and timely communication to drivers regarding assignments, special load instructions, and operational changes.
• Coordinate with Maintenance to schedule tractor and trailer servicing while minimizing disruption to route plans.
• Partner with Recruiting, Operations, and Training teams to provide data and insights on upcoming capacity requirements and new driver lane assignments.

Performance & Data Analysis

• Monitor and report on key operational performance indicators, including on-time delivery, driver utilization, and trailer pool balance.
• Analyze lane profitability, customer volumes, cost per mile, and other operational data to identify trends and improvement opportunities.
• Prepare weekly and monthly operational reports and present findings to leadership during planning meetings.
• Use data-driven insights to recommend operational adjustments, cost-saving initiatives, and process improvements.
• Provide feasibility and pricing analysis for selected RFP/RFQ opportunities.
• Conduct driver calls and support Driver Manager responsibilities, including verbal coaching and reporting relevant matters to HR.

Compliance & Continuous Improvement

• Ensure transportation plans comply with applicable FMCSA and DOT regulations, including Hours of Service (HOS) and ELD requirements.
• Collaborate with Safety and Compliance teams to identify recurring issues and implement preventive measures.
• Participate in process reviews to identify bottlenecks and improve planning workflows.
• Support special projects, including new customer onboarding, lane expansions, and terminal startups.
• Participate in cross-departmental process improvement initiatives.

Performance Metrics

Success in this role will be measured through key operational and financial performance indicators, including:

• On-Time Performance (OTP): ≥ 99.0%
• Asset Utilization – tractor/trailer ratio
• Empty Miles %
• Load Acceptance Rate – Amazon Index
• Cost per Mile
• Profit per Truck

What We’re Looking For

• Strong analytical and problem-solving skills.
• Experience in transportation, logistics, fleet management, dispatch, or network planning.
• Ability to work with TMS, transportation planning, and fleet management systems.
• Strong understanding of driver scheduling, HOS/ELD requirements, and transportation operations.
• Ability to analyze operational and financial data and turn insights into actionable decisions.
• Excellent organizational and time-management skills.
• Strong communication and coordination skills.
• Ability to work effectively in a fast-paced, dynamic operational environment.
• High level of accountability and attention to detail.
• Ability to work cross-functionally and communicate effectively with both operational teams and leadership.

Why Join Us?

This is an opportunity to take an important role in a growing transportation operation where your decisions will directly impact network efficiency, profitability, driver utilization, and customer performance.

If you are someone who enjoys solving operational challenges, working with data, optimizing transportation networks, and taking ownership of results, we would love to hear from you.

Apply now and become an important part of our growing transportation team.

Experience: 1 year
Key Responsibilities:

Managed driver onboarding and orientation in accordance with company policies and FMCSA regulations.
Reviewed and maintained driver qualification files, ensuring compliance with DOT and company requirements.
Conducted safety meetings and provided coaching on company policies and safe driving practices.
Investigated safety incidents and prepared reports with corrective action plans.
Maintained communication with drivers regarding compliance, documentation, and company procedures.
Updated employee records and ensured accurate HR documentation.
Collaborated with dispatch and operations teams to improve driver performance and regulatory compliance.
Used transportation management systems and Microsoft Office for reporting and record keeping

Skills:

Knowledge of FMCSA and DOT regulations
Driver Qualification (DQ) File Management
Safety Compliance
Driver Onboarding & Orientation
HR Administration
Incident Investigation
Documentation & Record Management
Strong Communication Skills
English Language – Professional Working Proficiency
Microsoft Office (Excel, Word, Outlook)

We are looking for a proactive, technically skilled, and organized IT Tech Support Specialist to support our IT Manager in the daily management of the company's IT infrastructure and systems.

This position combines hands-on IT support with administrative platform management. The ideal candidate enjoys troubleshooting technical issues, supporting end users, and ensuring that internal systems operate efficiently.

Key Responsibilities

• Provide first-line IT support to employees (hardware, software, operating systems, email, user accounts, printers, networking, etc.).
• Install, configure, maintain, and troubleshoot computers, laptops, mobile devices, and office equipment.
• Diagnose and resolve technical issues quickly and efficiently.
• Support employee onboarding and offboarding by preparing devices, accounts, and system access.
• Manage user permissions and maintain IT documentation.
• Perform administrative maintenance of the company's internal platform, including user management, content updates, access permissions, and routine administration.
• Monitor system performance and escalate complex technical issues when necessary.
• Coordinate with external IT vendors and software providers.
• Assist with implementing new technologies, software, and IT improvements.
• Ensure compliance with company IT policies and security standards.

Requirements

• Minimum 2 years of hands-on experience in an IT Support, Help Desk, IT Administrator, or similar technical support role.
• Practical experience with diagnosing and resolving hardware, software, and network-related issues independently.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with user account administration and access management.
• Excellent troubleshooting and analytical skills.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and work independently.
• Good command of English, both written and spoken.

Preferred Qualifications

• Experience administering internal platforms, CRM systems, LMS platforms, or similar business applications.
• Familiarity with Active Directory, Azure AD, or Google Workspace.
• Basic understanding of cybersecurity best practices.
• Experience with scripting (PowerShell or similar) is considered an advantage.

What We Offer

• Competitive salary based on experience and qualifications.
• Long-term career growth opportunities.
• Continuous learning and professional development.
• A collaborative and supportive work environment.
• Exposure to a wide range of IT technologies and projects.

If you're a hands-on IT professional who enjoys solving technical challenges and providing excellent user support, we'd love to hear from you.

Apply today and join our growing team!

Who We Are

JR Services is a professional business process outsourcing (BPO) company specializing in logistics, transportation support, and administrative operations. We partner with U.S.-based companies to deliver reliable, high-quality back-office solutions.

About the Role

As a Customer Service Representative, you’ll be responsible for handling customer inquiries, managing high call volumes, and ensuring that every interaction reflects professionalism and care. You’ll build lasting relationships with clients by providing accurate information, resolving issues efficiently, and helping maintain JR Services’ commitment to quality service and customer satisfaction.

Key Responsibilities

• Manage large volumes of incoming phone calls.
• Generate and qualify sales leads.
• Identify and assess customers’ needs to ensure satisfaction.
• Build sustainable relationships and trust with customers through open communication.
• Provide accurate, valid, and complete information using appropriate systems and tools.
• Meet personal and team targets for customer service and call handling.
• Handle customer complaints and provide appropriate solutions within established timeframes, following up to ensure resolution.
• Maintain detailed records of customer interactions, accounts, and documents.
• Follow established communication procedures, guidelines, and company policies.

Qualifications

• Proven experience in customer support or as a Customer Service Agent.
• Strong phone-handling skills and active listening abilities.
• Customer-oriented mindset with adaptability to various personalities and communication styles.
• Excellent communication and presentation skills.
• Strong multitasking, prioritization, and time-management abilities.

What We Offer

• Competitive salary.
• Opportunities for promotion and professional growth.
• Supportive and collaborative remote work environment.

Join Us at JR Services

We know that great talent comes in many forms. Even if you don’t meet every listed qualification, we encourage you to apply if you believe your skills and experience could make a positive impact in this role.

JoyRide Services is proud to be an equal opportunity employer. We value diversity, collaboration, and growth, and we’re committed to creating a workplace where everyone feels respected, supported, and empowered to succeed.