IT Tech Support Specialist (Assistant to IT Manager)

We are looking for a proactive, technically skilled, and organized IT Tech Support Specialist to support our IT Manager in the daily management of the company’s IT infrastructure and systems.

This position combines hands-on IT support with administrative platform management. The ideal candidate enjoys troubleshooting technical issues, supporting end users, and ensuring that internal systems operate efficiently.

Key Responsibilities

• Provide first-line IT support to employees (hardware, software, operating systems, email, user accounts, printers, networking, etc.).
• Install, configure, maintain, and troubleshoot computers, laptops, mobile devices, and office equipment.
• Diagnose and resolve technical issues quickly and efficiently.
• Support employee onboarding and offboarding by preparing devices, accounts, and system access.
• Manage user permissions and maintain IT documentation.
• Perform administrative maintenance of the company’s internal platform, including user management, content updates, access permissions, and routine administration.
• Monitor system performance and escalate complex technical issues when necessary.
• Coordinate with external IT vendors and software providers.
• Assist with implementing new technologies, software, and IT improvements.
• Ensure compliance with company IT policies and security standards.

Requirements

• Minimum 2 years of hands-on experience in an IT Support, Help Desk, IT Administrator, or similar technical support role.
• Practical experience with diagnosing and resolving hardware, software, and network-related issues independently.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with user account administration and access management.
• Excellent troubleshooting and analytical skills.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and work independently.
• Good command of English, both written and spoken.

Preferred Qualifications

• Experience administering internal platforms, CRM systems, LMS platforms, or similar business applications.
• Familiarity with Active Directory, Azure AD, or Google Workspace.
• Basic understanding of cybersecurity best practices.
• Experience with scripting (PowerShell or similar) is considered an advantage.

What We Offer

• Competitive salary based on experience and qualifications.
• Long-term career growth opportunities.
• Continuous learning and professional development.
• A collaborative and supportive work environment.
• Exposure to a wide range of IT technologies and projects.

If you’re a hands-on IT professional who enjoys solving technical challenges and providing excellent user support, we’d love to hear from you.

Apply today and join our growing team!