Answers to the questions we hear most.
Everything about how JR Services works, how we train our teams and what it is like to join us. Can’t find your answer? Our team is one message away.
General questions.
How we work, where we operate and who we work with.
What does JR Services do?
JR Services is a business process outsourcing company for logistics, transportation support and administrative operations. We provide integrated BPO and staffing solutions that help businesses streamline operations, improve service quality and scale efficiently.
Where are you located?
Our operations sit in Sarajevo, Bosnia and Herzegovina, with corporate and operational centers in Phoenix, Arizona and Dubai, UAE. Together they let us run a team that fits your timezone.
Do you really operate 24/7?
Yes. We provide 24/7 global dispatch and support, with synchronized operations across our three hubs removing the traditional barriers of borders and timezones.
Which languages does your team speak?
Our team covers EN, DE, FR, IT, BS, HR, SR, ES and AR, so we can support your customers in their own language.
Which companies do you work with?
We specialize in providing outsourcing services to small and medium-sized companies globally, mostly U.S.-based carriers and logistics businesses. 90% of our clients are long-term customers.
What services do you offer?
BPO / Operations, Inbound Customer Service, Marketing, Safety & Compliance, AR/AP Process and Quality Assurance, plus trucking company digitalization and custom maintenance solutions.
How does a project start, and how accurate is the cost calculator?
Every engagement follows our seven-step operating model, from assessment and due diligence to governance and delivery. The calculator gives a quick estimate; actual savings may vary by up to 2% based on factors not anticipated by standard procedures.
The JR Academy.
How we onboard, train and develop every member of our team.
How long does the onboarding process take for new employees?
Our structured onboarding process typically lasts between two to four weeks, depending on the complexity of the department and the specific digital tools required for the role. This ensures every new hire is fully confident before handling live tasks.
Are the training manuals customized for every single client?
Yes, absolutely. We do not use generic workflows. Every single client we onboard receives a completely customized training manual built from scratch to align perfectly with their specific business DNA, tools, and operational tone.
Who covers the cost of training at The JR Academy?
All educational programs, certifications, and daily coaching modules within The JR Academy are 100% funded and provided by JR Services. We believe in investing heavily in our employees' growth at no cost to them.
How often is the Management Excellence Training held?
Our management development programs are held on a quarterly basis. These sessions are designed to continuously sharpen the leadership skills of our managers, ensuring they can effectively guide their teams in a fast-changing BPO and logistics landscape.
Can clients review or contribute to the training manuals?
Absolutely. We collaborate closely with our clients during the creation phase to ensure every operational nuance, standard operating procedure (SOP), and cultural preference is perfectly captured before training begins.
Does the academy provide continuous support after the initial onboarding?
Yes, learning never stops. Even after onboarding, our team members have continuous access to refresher courses, daily floor coaching, and professional development programs to help them scale in their careers.
Joining the team.
Application workflows, schedules and operational culture.
View Open Positions →How do I apply for a position?
Browse the open roles, choose the one that matches your experience, read the job description and send your CV. Our team reviews every application and contacts you about the next steps.
What type of training program do you provide for new hires?
We run a JR Academy that covers specialized software navigation, direct communication strategies, and practical real-time workflows. You will be fully equipped before handling active tasks.
Are there options for remote work or hybrid structures?
Yes, we offer remote positions for specific roles across Bosnia & Herzegovina, backed by reliable coordination, stable infrastructure, and continuous support from our primary offices.
How do shift rotations work for international markets?
Because we operate continuously across the US and UAE, our schedules are organized into structured, predictable shift rotations that align perfectly with our global office footprints.
What long-term professional development perks do you offer?
We believe in steady promotion paths. Beyond competitive base packages, our team members gain access to international corporate networks, performance bonuses, and health/wellness benefits.
Still have questions?
Our team is happy to help. Send us a message or request a custom proposal for your business.