JR Services
open positions

Who We Are

JR Services is a professional business process outsourcing (BPO) company specializing in logistics, transportation support, and administrative operations. We partner with U.S.-based companies to deliver reliable, high-quality back-office solutions.

About the Role

As a Grocery Admin Operations Coordinator, you will play a key role in ensuring the seamless flow of information, documentation, and logistics coordination for our grocery freight and distribution operations. From data entry to load scheduling and customer invoicing, this role supports both the frontline execution and the administrative backbone of high-volume transportation activity.

Key Responsibilities

Load Processing & Documentation

• Process delivery receipts (DRs) and input them into the Master Broker (MB) system
• Match DRs with manifests and address any discrepancies
• Maintain both physical and digital records of deliveries
  

Load Building & Dispatch

• Consolidate DRs to build Full Truckloads (FTLs) and optimize trailer utilization
• Schedule deliveries across up to 26 Distribution Centers (DCs)
• Enter all pickup/drop-off details in MB and prepare load folders with documentation
  

Post-Delivery & Billing

• Verify PODs, lumper receipts, and enter detention/pay charges in MB
• Complete proper billing documentation and close out shipments
• Update internal trackers and customer-specific logs
  

Invoicing & Customer Coordination

• Send weekly invoices and billing statements
• Handle daily customer-specific invoicing (e.g., XPO)
• Ensure accurate billing for accessorial charges such as restacks, lumper services, and pallet issues
  

Support Tasks

• Assist with OS&D (Overages, Shortages, Damages), re-deliveries, and returns
• Support inventory accuracy through warehouse count verification (GRC counts)
• Communicate with warehouse, drivers, and customers regarding schedules and exceptions
• Contribute to ongoing process improvements

Qualifications

• Strong computer literacy (Excel, PDF tools, scanning, shared drives)
• Prior experience in logistics or administrative coordination preferred
• Highly organized with attention to detail
• Ability to multitask in time-sensitive environments
• Familiarity with WMS, CRM, or scheduling platforms
• Team player with strong communication skill

What We Offer

• Opportunity to join an expanding transportation company and make an impact
• Exposure to fast-paced logistics coordination and operations support
• Collaborative environment where you can grow your skills across operations & administration

Join Us at JR Services

We know that great talent comes in many forms. Even if you don’t meet every listed qualification, we encourage you to apply if you believe your skills and experience could make a positive impact in this role.

JoyRide Services is proud to be an equal opportunity employer. We value diversity, collaboration, and growth, and we’re committed to creating a workplace where everyone feels respected, supported, and empowered to succeed.

Who We Are

JR Services is a professional business process outsourcing (BPO) company specializing in logistics, transportation support, and administrative operations. We partner with U.S.-based companies to deliver reliable, high-quality back-office solutions.

About the Role

We are seeking a Logistics Brokerage Administrator to help manage the daily flow of freight brokerage operations. This role supports accurate and timely documentation, carrier and customer setup, invoicing, and load coordination. You'll serve as a key contact across both customers and carriers, ensuring shipments run smoothly and billing is completed without delays.

Key Responsibilities

Brokerage Operations

• Prepare and manage shipment documentation and rate confirmations
• Ensure all documentation is accurate, compliant, and properly stored
  

Billing & Invoicing

• Generate invoices upon load completion
• Track payments and address any billing discrepancies
• Ensure timely closeout of all shipments
  

Data Entry & Record Keeping

• Enter load information into the Transportation Management System (TMS)
• Maintain clean, accurate documentation and perform periodic audits
  

Carrier & Customer Setup

• Set up new carriers and customers, collecting all required documents
• Manage credit checks and ensure accurate profile updates
  

Scheduling & Communication

• Quote shipment rates and schedule pickups and deliveries
• Maintain communication with carriers, drivers, and customers to ensure timely execution
  

Issue Resolution

• Resolve documentation or scheduling issues quickly
• Log issues and take steps to reduce recurring problems
  

Reporting & Sales Support

• Help with internal reporting and metrics tracking
• Assist with new customer onboarding and sales cycle activities as needed

Qualifications

• High school diploma required; logistics/business certifications are a plus
• 2+ years of experience in transportation, logistics, or brokerage preferred
• Proficiency in Microsoft Office
• Familiarity with TMS/load board systems (e.g., DAT, Truckstop) is an advantage
• Strong attention to detail and ability to thrive in a fast-paced environment
• Clear communication and strong problem-solving skills

What We Offer

• Opportunity to join an expanding transportation company and make an impact
  
• Exposure to high-volume logistics operations and brokerage processes
  
• Collaborative environment where you can grow your skills across operations & client support

Join Us at JR Services

We know that great talent comes in many forms. Even if you don’t meet every listed qualification, we encourage you to apply if you believe your skills and experience could make a positive impact in this role.

JoyRide Services is proud to be an equal opportunity employer. We value diversity, collaboration, and growth, and we’re committed to creating a workplace where everyone feels respected, supported, and empowered to succeed.